Frequently Asked Questions

Our underground water leak detection service involves utilizing the latest technology and methodologies to identify and pinpoint leaks in underground water systems. We employ cutting-edge equipment such as acoustic sensors, infrared cameras, micro inspection cameras, hydrophones, pressure testing and tracer gas to accurately locate leaks without causing any disruption to your property.

Locating a leak allows for targeted repair or replacement of the damaged section of the service line, minimizing disruption to your property and reducing overall costs. It also preserves the integrity of your existing pipes and infrastructure, extending their lifespan and avoiding unnecessary replacement.

The decision between locating a leak and replacing the entire service line depends on several factors, including the age and condition of your existing pipes, the length of your pipe, the severity and frequency of leaks, and your budgetary constraints. Locating a leak is typically a more cost-effective solution if the damage is localized and your pipes are otherwise in good condition. However, if your service line is old or prone to frequent leaks, replacing the entire line may be a more practical long-term solution to prevent future issues.

It is advisable to replace the entire service line if your pipes are old, corroded, or prone to frequent leaks, as patching individual leaks may only provide a temporary solution. Additionally, if the cost of locating and repairing multiple leaks approaches or exceeds the cost of replacing the entire line, it may be more economical to invest in a full replacement to ensure long-term reliability and peace of mind.

The cost of leak detection services is influenced by factors such as the type of technology and equipment needed for detection, the accessibility of the water lines, the size of the property, and the level of expertise required for the inspection.

The cost of locating a leak can vary significantly depending on several factors specific to your situation. These factors include the size and complexity of your water system, the size of the leak, the type of pipe material, the depth of the pipe cover, accessibility to the pipe, the location of the pipe, the terrain in which the pipe is situated, the type of ground cover present, the system pressure, and the water supply characteristics among others factors.

Given the multitude of variables involved, it's essential to assess each situation individually to determine an accurate cost estimate. Our team will carefully evaluate these factors and provide you with an educated estimate of the amount of time required to locate the leak. We strive to offer fair and competitive pricing while ensuring thorough and precise leak detection services.

We are committed to transparency and integrity in our pricing. Any additional costs or fees, such as emergency service charges or unexpected repairs, will be discussed with you beforehand, and we will seek your approval before proceeding with any work beyond the initial estimate. Our goal is to provide you with reliable service at a fair and competitive price, with no surprises or hidden costs along the way.

Common signs include a decrease in water pressure, the presence of standing water or pooling in the yard, the sound of running water when no fixtures are in use, increase in pumping if on a well and an increase in water bill costs without a corresponding increase in water usage.

We employ various detection methods, including acoustic listening devices, infrared cameras, and tracer gas technology, to accurately identify leaks. These methods allow us to detect leaks with precision and efficiency, ensuring minimal disruption to your property.

Yes, we have experience detecting leaks in a wide range of underground water systems, including residential, commercial, municipal, and industrial settings. Our expertise and advanced technology enable us to effectively locate leaks regardless of the system's size or complexity.

We pride ourselves on our expertise and commitment to excellence in leak detection. Our team comprises highly trained technicians with years of experience in the field. We utilize state-of-the-art technology to ensure accurate and efficient detection, saving you time, money, and hassle.

We are dedicated to providing reliable and professional services. With our advanced technology and experienced technicians, you can trust us to deliver superior results.

It depends on the specific situation and the extent of the leak detection process. In some cases, turning off the water supply may be necessary to conduct a thorough assessment and ensure accurate detection of leaks. However, our goal is to minimize inconvenience and disruption to your water supply whenever possible.

In our line of work, encountering situations where invasive procedures such as drilling small holes or making controlled incisions into the service line are necessary for accurate assessment is not uncommon. These methods facilitate easy access for tracer gas to reach the surface and enable us to penetrate the interior of the pipe, thereby detecting leaks that may not be visible from the surface alone. By employing such techniques, we ensure a thorough examination of your water system, enabling us to pinpoint leaks with precision and efficiency. Should we move to non invasive methods your permission will always be asked.

While our primary goal is to minimize disruption by utilizing non-invasive methods whenever possible, there are scenarios where invasive procedures are essential for thorough inspection. In cases where leaks are difficult to detect using non-invasive techniques or when conducting camera inspections, gaining access to the interior of the pipe is necessary for accurate assessment.

Absolutely. Transparency is paramount in our approach. If invasive procedures such as drilling holes or making incisions into the service line are deemed necessary to accurately diagnose and address the issue, our technicians will explain the reasons behind the decision and seek your approval before proceeding with any invasive work. Your involvement and understanding throughout the process are essential to us.

Tracer gas leak detection is an advanced method used to pinpoint the exact location of leaks in underground water systems. It involves injecting a mixture of 5% hydrogen (H2) and 95% nitrogen (N2) into the water system. Our highly sensitive equipment then detects the presence of the tracer gas down to 1 part per million, allowing us to precisely locate even the smallest leaks.

The tracer gas mixture is injected into the water system under pressure. If there is a leak present, the tracer gas will escape through the leak and rise to the surface. Our specialized detection equipment, which includes sensitive gas sensors and detectors, is then used to trace the path of the escaping gas and pinpoint the exact location of the leak.

Tracer gas leak detection offers several advantages:

High sensitivity: Tracer gas technology can detect even the smallest leaks that may be missed by other methods.

Precision: It allows for precise pinpointing of leak locations, minimizing the need for unnecessary excavation.

Non-destructive: Tracer gas detection is non-invasive and does not require extensive digging or disruption to property.

Versatility: It can be used in a variety of underground water systems, including residential, commercial, municipal, and industrial applications.

Yes, the tracer gas mixture used for leak detection (5% hydrogen and 95% nitrogen) is non-toxic and non-reactive. It poses no risk to the environment or human health. Additionally, the gas dissipates quickly into the atmosphere after the detection process is complete. Any remaining gas in the water line can be easily flushed out a tap after the leak detection.

Yes, tracer gas leak detection can be used in a wide range of soil types and terrain conditions. Whether your property is covered in grass, pavement, concrete, or other surfaces, our specialized equipment can effectively detect leaks with minimal disruption to the surrounding area.

Yes, our leak detection methods are effective for detecting leaks in a wide range of piping materials, including but not limited to PVC, Copper, PEX, Poly and HDPE. Our technicians are trained to work with various piping materials and can accurately locate leaks regardless of the material used in your water system. Non-metallic pipes are not electronically traceable and take more time to locate.

The duration of a tracer gas leak detection inspection varies depending on factors such as the size and complexity of the water system and the severity of the leaks. However, in general, the process is efficient and can typically be completed within a few hours.

The time varies depending on factors such as the size and complexity of the system and the severity of the leak. However, our methods allow us to identify leaks accurately and efficiently, typically within a few hours.

We will mark the leaks location with either a pin flag, chalk or spray paint. If the leak is accessible and the repair is straightforward, we are pleased to offer repair services for a nominal fee. For more complex repairs beyond our scope, we can provide recommendations for trusted local plumbers who specialize in handling challenging repair tasks. 

Scheduling a leak detection service with us is simple. You can contact us via phone or email to discuss your needs and schedule an appointment. Our friendly and knowledgeable staff will guide you through the process and answer any questions you may have.

We offer flexible appointment times outside of regular business hours to accommodate your schedule. Our availability is regularly updated on our Google Business profile, ensuring that you have access to the most current information when booking appointments. 

Yes, we can provide cost estimates for all of our services. We believe in clear communication and strive to ensure that our customers are fully informed and comfortable with the investment required before proceeding with any work.

Preventing underground water leaks involves proactive maintenance and monitoring of your water system. Regular inspections, prompt repair of any leaks or damaged pipes, and proper installation of water-saving devices can help minimize the risk of leaks occurring. Additionally, being mindful of water usage habits and addressing any signs of potential leaks promptly can help prevent costly damage to your property.