COMMON QUESTIONS

Our underground water leak detection service utilizes the latest technology and methodologies to accurately identify and locate leaks in underground water systems. We employ cutting-edge equipment such as acoustic sensors, infrared cameras, micro inspection cameras, hydrophones, pressure testing, and tracer gas to detect leaks without causing disruption to your property. 

Locating a leak allows for targeted repairs or replacement of the damaged section, minimizing disruption to your property and reducing overall costs. This approach helps preserve the integrity of your existing pipes and infrastructure, extending their lifespan and avoiding unnecessary full replacement. 

The decision depends on several factors, including:

• Age and condition of your existing pipes

• Length of the service line

• Severity and frequency of leaks

• Budget constraints

If the damage is localized and your pipes are in good condition, leak detection and targeted repairs are usually more cost-effective. However, if your pipes are old or prone to frequent leaks, a full service line replacement may be a more practical long-term solution.

Full service line replacement is recommended if:

• Your pipes are old, corroded, or deteriorating

• Leaks occur frequently, making repairs only a temporary fix

• The cost of locating and repairing multiple leaks is comparable to or exceeds full replacement

• You want long-term reliability and to prevent future issues

The cost of leak detection depends on:

• Type of technology and equipment required

• Accessibility of the water lines

• Size and complexity of the system

• Terrain and ground cover

• Depth and location of the pipes

• Water pressure and supply characteristics

Leak detection costs vary based on several factors, including:

• Size and complexity of the water system

• Size and location of the leak

• Pipe material, depth, and accessibility

• Terrain and type of ground cover

Our team will assess your situation and provide a detailed cost estimate based on the time and equipment needed for detection. We strive to offer fair and competitive pricing while ensuring precise and efficient leak detection.

We are committed to transparent pricing. Any additional costs, such as emergency service charges or unexpected repairs, will be discussed with you before proceeding. There are no hidden fees, ensuring fair and honest service.

Signs of an underground leak include:

• Unexplained increase in water bills

• Reduced water pressure

• Standing water or pooling in your yard

• Sounds of running water when no fixtures are in use

• Increased pump activity if using a well system

We use multiple advanced detection methods, including:

• Acoustic listening devices to detect leak sounds

• Infrared cameras to identify temperature variations

• Tracer gas technology to pinpoint leaks precisely

These methods ensure efficient and non-invasive leak detection with minimal disruption to your property. See our Technology and Process page for more details. 

Yes! We have experience detecting leaks in:

• Residential, commercial, municipal, and industrial water systems

• Small and large water distribution networks

• Various pipe materials and system complexities

We take pride in our expertise and commitment to excellence. Our team consists of highly trained technicians with years of experience in the field. We use state-of-the-art technology to ensure accurate, efficient, and professional leak detection, saving you time, money, and hassle.

We are dedicated to providing reliable and professional services. With our cutting-edge technology and experienced technicians, you can trust us to deliver superior results.

In some cases, turning off the water supply may be necessary for an accurate assessment. However, our goal is to minimize disruption and only shut off the water if absolutely required.

In some cases, small drill holes or controlled incisions may be needed to:

• Allow tracer gas to reach the surface

• Access the interior of the pipe for inspection

These procedures are used only when necessary, and we always seek your approval before proceeding.

We prioritize non-invasive methods whenever possible, such as:

• Acoustic listening devices

• Infrared and thermal imaging

• Camera inspections

However, when invasive techniques are required for a thorough inspection, we will explain the reasoning and obtain your permission beforehand.

Tracer gas leak detection is a highly precise method used to locate leaks. It involves injecting a mixture of 5% hydrogen (H₂) and 95% nitrogen (N₂) into the water system. Our sensitive equipment detects even the smallest leaks, down to 1 part per million.

How Does Tracer Gas Leak Detection Work?

• The tracer gas mixture is introduced into the system under pressure.

• If there is a leak, the gas escapes and rises to the surface.

• Our specialized gas detection sensors track the escaping gas to pinpoint the leak’s exact location.

✅ Highly sensitive – Detects even small leaks

✅ Extremely accurate – Pinpoints leaks precisely

✅ Non-invasive – Minimizes excavation and property damage

✅ Versatile – Works on all types of underground water systems

Yes! The tracer gas mixture (5% hydrogen, 95% nitrogen) is:

• Non-toxic

• Environmentally friendly

• Completely safe for human health

Any remaining gas can be easily flushed out after detection.

Yes! Tracer gas works effectively on all terrains, including:

• Grass, soil, and gravel

• Pavement and asphalt

• Concrete and tiled surfaces

The duration depends on the size and complexity of the system, but in most cases, inspections can be completed within a few hours.

With our advanced technology and expertise, we typically locate leaks within a few hours.

• We mark the leak’s location using pin flags, chalk, or spray paint.

• If the leak is easily accessible, we offer repair services for a nominal fee.

• For more complex repairs, we recommend trusted local plumbers.

Scheduling is easy! Contact us via phone or email, and our knowledgeable team will guide you through the process and book an appointment at your convenience.

We offer flexible appointment times, including after-hours availability. Check our Google Business Profile for the latest scheduling options.

Yes! We believe in clear communication and will always provide a detailed cost estimate before proceeding.

• Conduct regular inspections

• Promptly repair minor leaks

• Use water-saving devices

• Monitor your water bill and pressure for abnormalities

Being proactive can help prevent costly damage to your property!